Refund policy

Return and refund policy - Goods

We offer exchange or credit note only for homewares, notions, and some merchandise. If you intend to return goods, please notify us immediately by emailing info@jenkingwell.com with the reason for the return. All items must be returned within a reasonable time frame, no longer than 14 days for domestic sales or 6 weeks for international sales. Returned goods must be in their original condition and include a copy of the invoice or proof of payment. Please note, we cannot accept the return of patterns or books due to copyright law. All return shipping costs are the responsibility of the buyer.

Cut fabric and meterage, including kits and fabric packs, cannot be returned unless they are deemed faulty.

Refunds and Administration Fees are at management's sole discretion and will be issued in accordance with Australian Consumer Law. We may charge a reasonable "Adminstration Fee" if a refund or return of goods is approved. Shipping and handling charges are non-refundable, and refunds will only be credited to the same payment method used for the original purchase. All returns must be sent to the address listed on our "Contact Us" page, and goods must be returned to our store at your cost before any refund or exchange can be processed.

Additionally, proof of ID may be requested, and the ID must match the details provided at the time of purchase. For further inquiries, please contact us at info@jenkingwell.com.

Return and refund policy - Classes and Events

All classes and events at amitié Textiles are non-refundable. We book teachers to travel & teach their skills/crafts months in advance. They often spend weeks preparing for a workshop and cancellations cannot be accommodated. You can, however, transfer your booking to a friend/family member or request that amitié find a replacement for your ticket. If you need to transfer your place in a class, you have the following options:

Registrants can send someone in their place into the workshop.

• You will be responsible for handling the financial transaction between yourself and your nominated person. You will notify amitié via email (classes@jenkingwell.com) notifying us of these changes from the email that the booking was made under.
• Registrants can send someone in their place into the workshop.
• You will be responsible for handling the financial transaction between yourself and your nominated person. You will notify amitié via email (classes@jenkingwell.com) notifying us of these changes from the email that the booking was made under.

Request amitié to find a replacement for your class.

• This must be requested 60 days prior to the class commencement date.
  If amitié cannot find a replacement there will be no reimbursement for your place in the class/event. 
  When transferring the name your ticket is held under, an administration of 20% of the class fee will apply.

Full fees will be refunded in the event that amitié cancels the workshop.

Sit & Sew Policy

All Sit & Sew bookings at amitié Textiles are non-refundable.

If you are unable to attend your booked session, you may request to transfer your booking to another available Sit & Sew session, provided your request is received at least 2 weeks prior to the scheduled date. All transfers are subject to availability.

Alternatively, you may transfer your booking to a friend or family member. To do so, email the new attendee's details to classes@jenkingwell.com from the email address used to make the original booking before the session.

Transfer requests received less than 2 weeks before the scheduled Sit & Sew session cannot be accommodated.

Sit & Sew sessions may occasionally be rescheduled or cancelled by amitié Textiles due to operational requirements, including when a class, workshop or special event is scheduled in its place. If amitié Textiles cancels a Sit & Sew session, you will be offered either a transfer to another available Sit & Sew session or a full refund.

Bookings must be made through our website in advance. Bookings made within 24 hours of a Sit & Sew session may not be accommodated.